Taking Pictures of Sleeping Workers

Well here we have it. The non-thinking public notice a goofy incident and immediately jumps to a conclusion without considering the situation. The specific issue I am referring to here is the customer who took a picture of a Toronto Transit worker sleeping on the job. We are told that the individual was fired afterwards and we are also told of other incidents like the situation where a bus driver takes an unscheduled break to get a coffee during the middle of a bus run.

Am I questioning if the worker was sleeping or not? No, I can see very clearly that the employee is sleeping. What I am questioning is the why. No one seems to want to consider that and the fact that management immediately fired this individual makes me ask why with even more emphasis. A responsible management is supposed to hire someone that they trust to do the job, and yet at the first sign of doubt, the management demonstrates faith in itself in its decision to trust this employee by firing the employee.

Let us consider the following, if the management hired this employee in the first place then it is under the assumption that the individual has what it takes to perform the job. Therefore if this is true, we must assume that this employee is a rational human being, a responsible adult, a competent worker.... yet he has fallen asleep at the job.... why? If management immediately fires this competent worker without questioning the reasons, then management has admitted that it does not trust its own methodologies of scrutinizing capable employees or that it has no trust or loyalty for the people they hire.

So if we assume that the employee is incompetent and fire him and we are correct then the story ends there. If we assume that the employee is competent and yet has been caught sleeping, we must investigate further and then we determine if our assumption is correct or not. If I was management, I would not assume and investigate further before making any decision, no matter how obvious things appear.

Let us look at what kind of job this employee has. He is stuck in a booth to sell tickets and to offer tourist information about the transit system. During the morning rush, he is selling tickets and serving the lineup of people wishing to buy a ticket or get some information. Then its 10 am in the morning and there is perhaps 3 people coming to his booth during that hour. The requirements are that he stays at his post to serve the clients as they arrive. The employee can not leave the booth to start cleaning some outside area because A) the area is so large he may not be able to see if there are clients waiting to be served and B) security concerns of being outside of a secured booth and being robbed.

The employee must therefore stay put. The employee is not allowed to read or to do crossword puzzles or to occupy his mind in other pursuits because management is afraid of the public perception of seeing a non-busy worker reading. Part-time students who could potentially be studying in between clients would not be tolerated either. So we have the employee, stuck in a booth twiddling his thumbs trying to find something to occupy himself waiting for the next client. The employee can not even use the phone to speak to another human being. So what happens? Well ANY human being would fall prey to dozing off and being asleep. AND ANY MANAGEMENT WHO THINKS OTHERWISE SHOULD BECOME AN EMPLOYEE FOR SIX MONTHS TO SHATTER THEIR ILLUSIONS.

There is a new reality television show called "Undercover Boss", where the owner or the big boss goes undercover and becomes an employee at his own business for a week. Well these bosses have their eyes opened, much like the Prince in Mark Twain's "The Prince and the Pauper". In Mark Twain's book, the Prince switches place with his look-alike who is a poor beggar and the Prince sees how his kingdom is truly run. Well the undercover boss in the television show also gets a taste of his decisions done from on top without consideration of the consequences that he is leading human beings who have strengths and weaknesses.

I can guarantee you that anyone who thinks that this sleeping employee is lazy or wrong would change their mind if they worked in that environment for six months. They may not fall asleep like this particular employee did, but if they are honest with themselves, they would see how easily this could happen to them with the existing circumstances. Find what society considers to be the best of the best of the human beings of our society and impose upon that person the following restrictions: A) Must serve clients during rushes, B) Must stay alert during quiet periods, C) Must not read, talk on the phone or do anything that may be perceived by the public as being lazy (can not even read corporate material even if written well and would keep you dynamic). Then have this human being do this 40 hours a week for six months with the occasional overtime thrown in while this individual is also dealing with outside pressures at home (like for example fumigating his living area to eliminate some pests).... Then lets see if this individual would do any better than this employee who was caught sleeping.

As for the bus driver who was caught stopping in the middle of a bus run to get a coffee for his coffee break. Question1->Does the employee have access to a coffee place when he is allowed his break? Question2->Does management restrict their own coffee breaks or do they allow themselves access to a coffee place at a time of their own choosing?

Solutions for the sleeping employee and for the bus driver who takes unscheduled breaks: Have employees work with partners who can chat and keep each other company and allow them some leeway during non-rush hours (like reading?) Sometimes tourists ask these employees about cultural events happening in the area and most of the time the employees don't know, so allow them to have access to this kind of information to communicate to those who ask. Salespeople in stores often know nothing about the product that they are selling because they are not given the time to read up on the latest gadget that their own store carries so they focus on techniques of selling instead of product knowledge..... and during non-rush times the salesmen are confined in moving inventory from one wall corner to the other corner just to give the impression that the store is new and dynamic. So give the employee some leeway during the non-rush times of the day.

As for the bus driver, if the end of his route where he is allowed to take a break is void of a coffee place or whatever would be convenient for the employee, then hire a coffee delivery clerk. The job of the coffee delivery clerk would be to get the coffee order from employees during the day of what they want in their coffee and when their break is and when they will take their break. This way, when the bus driver arrives at his break spot in the middle of nowhere, he will have someone there with his coffee and a quick chat for about a minute or so with another flesh and blood human being. After all, if management gives themselves such privileges why deny these privileges to their own employees? And if management denies these privileges that they themselves take for themselves, why be surprised when employees find ways to acquire similar perks for themselves?

So if anything, I blame management for the sleeping employee, doubly so when they fired that employee without investigation and I would suggest that if anyone was to be fired then it should be the entire management team who provided for this situation to happen.

If one employee has a problem, then chances are that its the employee's fault and responsibility. If several employees have the exact same problem (and in the case of the sleeping employee and the bus driver taking his unscheduled break they are not alone in this situation) then the responsibility is on management and not on the employee. This sleeping worker should not have been fired so quickly, he should have been suspended with pay and have an external audit done to investigate all possible causes including mismanagement, and then deal with the situation appropriately (which could include firing the employee).